Broker Builder Solutions is excited to begin offering our partners the BBS Call Center!
Our pilot Call Center was a success!
BBS implemented a two week Open Enrollment call center, on behalf of a national insurance agency that is well established in the banking industry.
The project ran for two weeks in September during the groups Open Enrollment; BBS Customer Support team fielded 225 inbound calls for the 700 life group.
Our dedicated BBS Customer Care Representatives assisted employees with a total of twelve plan offerings, to include three medical plans with major changes; in addition to Dental, Vision, Voluntary and Ancillary Products.
What Type of Questions Did BBS Answer?
- Employee login issues
- Provide Plan details to employees
- Walked employees through enrollment
- Update Demographics
- Sent closing emails with Benefit Confirmation statements for all employees enrolled by BBS
- Provided thorough call details and resolutions on member record
- Field emails and questions regarding EOI, opening a bank account for H.S.A, and more!
Is there a Toll Free Number for the Call Center?
Yes, there is!
Interested? Give us a call or shoot us an email.