Thursday, October 25, 2018

Our Gift to You...HR User Manual

We are ecstatic to announce the completion of our new Employee Navigator HR User Manual!

Our Brokers and HR partners now have an extensive reference guide for day -to- day benefits management using the Employee Navigator enrollment and onboarding tool.  

BBS will update the HR User Manual on a quarterly basis, and alert you via email when updates or changes have been made to the manual.

Additional user guides specific to the employee experience, and HR Guide to navigating open enrollment within Employee Navigator are forth coming in the next few weeks. 

We value your partnership and hope that the manual is beneficial to your daily Employee Navigator needs.

Feel free to provide feedback via the comments section on our Blog, or send an email to


Thursday, October 18, 2018

Website Updates and Electronic Forms Available!

Hey BBS Partners,

Our website is officially redesigned with a fresher look and a new purpose! 

The new BBS website offers insight into how we partner with Employer Groups/HR Professionals, Employee Benefits Brokers, Benefit Carriers, and Enrollment Technology Solution providers! Check out additional features and form submissions available:
  • Client Testimonials
  • Meet the BBS Staff
  • Need a Quote? Complete and submit your Quote Request!
  • Are you a Current Client? Complete and submit our Checklist and Implementation forms online!
Come on, don't leave us hanging! Check out the site, shoot us an email or leave a comment below and let us know you think! 

Tuesday, October 9, 2018

BBS Call Center is Here!

Broker Builder Solutions is excited to begin offering our partners the BBS Call Center!

Our pilot Call Center was a success!

The Skinny:
BBS implemented a two week Open Enrollment call center, on behalf of a national insurance agency that is well established in the banking industry.

The project ran for two weeks in September during the groups Open Enrollment; BBS Customer Support team fielded 225 inbound calls for the 700 life group. 

Our dedicated BBS Customer Care Representatives assisted employees with a total of twelve plan offerings, to include three medical plans with major changes; in addition to Dental, Vision, Voluntary and Ancillary Products.

What Type of Questions Did BBS Answer?
  • Employee login issues
  • Provide Plan details to employees
  • Walked employees through enrollment
  • Update Demographics
  • Sent closing emails with Benefit Confirmation statements for all employees enrolled by BBS
  • Provided thorough call details and resolutions on member record 
  • Field emails and questions regarding EOI, opening a bank account for H.S.A, and more!
Is there a Toll Free Number for the Call Center?
Yes, there is!

Interested? Give us a call or shoot us an email.

833-281-9575 Option 1

2017/2018 ACA Reporting Update!