Tuesday, October 9, 2018

BBS Call Center is Here!

Broker Builder Solutions is excited to begin offering our partners the BBS Call Center!

Our pilot Call Center was a success!

The Skinny:
BBS implemented a two week Open Enrollment call center, on behalf of a national insurance agency that is well established in the banking industry.

The project ran for two weeks in September during the groups Open Enrollment; BBS Customer Support team fielded 225 inbound calls for the 700 life group. 

Our dedicated BBS Customer Care Representatives assisted employees with a total of twelve plan offerings, to include three medical plans with major changes; in addition to Dental, Vision, Voluntary and Ancillary Products.

What Type of Questions Did BBS Answer?
  • Employee login issues
  • Provide Plan details to employees
  • Walked employees through enrollment
  • Update Demographics
  • Sent closing emails with Benefit Confirmation statements for all employees enrolled by BBS
  • Provided thorough call details and resolutions on member record 
  • Field emails and questions regarding EOI, opening a bank account for H.S.A, and more!
Is there a Toll Free Number for the Call Center?
Yes, there is!

Interested? Give us a call or shoot us an email.

833-281-9575 Option 1

No comments:

Post a Comment

2017/2018 ACA Reporting Update!