Tuesday, October 9, 2018

BBS Call Center is Here!

Broker Builder Solutions is excited to begin offering our partners the BBS Call Center!

Our pilot Call Center was a success!

The Skinny:
BBS implemented a two week Open Enrollment call center, on behalf of a national insurance agency that is well established in the banking industry.

The project ran for two weeks in September during the groups Open Enrollment; BBS Customer Support team fielded 225 inbound calls for the 700 life group. 

Our dedicated BBS Customer Care Representatives assisted employees with a total of twelve plan offerings, to include three medical plans with major changes; in addition to Dental, Vision, Voluntary and Ancillary Products.

What Type of Questions Did BBS Answer?
  • Employee login issues
  • Provide Plan details to employees
  • Walked employees through enrollment
  • Update Demographics
  • Sent closing emails with Benefit Confirmation statements for all employees enrolled by BBS
  • Provided thorough call details and resolutions on member record 
  • Field emails and questions regarding EOI, opening a bank account for H.S.A, and more!
Is there a Toll Free Number for the Call Center?
Yes, there is!

Interested? Give us a call or shoot us an email.

833-281-9575 Option 1

Friday, September 7, 2018

Employee Navigator: NEW Employee Experience!

Great news...Employee Navigator has received a Facelift! Well, at least from from the Employee Experience perspective.

If you have not checked out the new and improved experience, be sure to take a look at the user friendly features available as of September 6, 2018.
  • Redesigned Homepage
  • Transitional Splash Pages
  • Prominent Notifications
  • Beneficiary & PCP now follow benefit
  • Progress Bars
  • Homepage Shortcuts
On October 1st, the older user interface will be retired. Rest assured that the new features will not interfere with groups that are currently in Open Enrollment.

We hope you find the new interface as cool as we do!


BBS Call Center is Here!